Support

What to include

You’ll get a useful answer much faster if your first message has these. None of it is required — write anyway if you’re stuck.

• The email address on your Clipbrd account.
• Whether you’re on the iPhone app or a web browser.
• What you expected to happen, and what happened instead.
• A screenshot, if the problem is something you can see.

Signing in

Clipbrd doesn’t use passwords. Enter your email on the sign-in page and we send you a magic link — opening it signs you in. The same link creates your account if you’re new, so there’s no separate sign-up step.

Links expire after a while and can only be used once. If yours has gone stale, just request a new one. If the email never arrives, check your spam folder first, then email us and we’ll look at it from our side.

Sharing plays with your team

Open a play and tap Shareto get a link. Anyone with the link can watch the play animate — players and parents don’t need an account. You can share a whole playbook the same way.

Plans and billing

The free plan covers one team, five plays, and a playbook. Pro and Premium raise those limits and unlock Auto Stats and season stats. You can see your current plan and change it under Billing.

Where you cancel depends on where you subscribed, because the payment isn’t handled in the same place:

• Subscribed in the iPhone app? Apple handles the billing. Open the iOS Settings app, tap your name, then Subscriptions, and manage Clipbrd there. We can’t cancel or refund an Apple subscription for you — Apple doesn’t give us that ability.
• Subscribed on the web? Go to Billing and manage it there.

Cancelling stops the next renewal. You keep your paid features until the end of the period you’ve already paid for.

Deleting your account

Go to Account settings and choose Delete account. This removes your account and the content attached to it, including your plays. It cannot be undone.

If you subscribed through the App Store, cancel the subscription in iOS Settings as described above — deleting your Clipbrd account does not cancel an Apple subscription, because Apple manages it separately.

Player and roster information

Coaches enter roster information, so a player or parent who wants something changed or removed should start with their coach — they can edit it directly. If you can’t reach them, email us at support@clipbrd.app and we’ll help.

Our Privacy Policy covers what we collect and how it’s handled.

Reporting a bug or asking for a feature

Same address — support@clipbrd.app. Clipbrd is built by a small team and a lot of what’s in it came from coaches telling us what was missing, so it genuinely does get read.